April 28, 2004
Michael and Paula Phillips
Coordinated Kitchen and Bath
123 East 151 Street
North Vancouver BC V7L IB2
Dear Mike and Paula
Thank you again for the fantastic renovation work your company carried out in our kitchen and bathroom. The experience was excellent from start to finish. It is an understatement to say we are very happy customers.
The amazing, patient, expert, and detail-oriented work of Michael Williams has been outstanding. The
professionalism he displayed throughout this project was exceptional.
From our initial enquiry about a small bathroom reno, Mike's expert advice and product knowledge convinced us to choose your company for what became a much larger project. In fact, after our initial meeting with Mike, and the budget breakdown he prepared, we did not seek any other quotes-so confident were we in Coordinated's ability to do this job on time and on budget. Our confidence was well placed.
Mike designed a great plan, and a schedule that gave us time to adjust the plan and product selection to fit our personal choices before the project was started. Even during the project, when we wanted small (but to us, significant) changes, there was never a problem that Mike didn't solve. Our satisfaction always
came first.
Mike's time-management and interpersonal skills are exceptional. Even though your company manages many projects at once, we always felt that ours was the only one. We were pleased that our project was completed within the 3-4 week schedule that Mike proposed-even when the countertop needed to be pulled out of a hat!
Mike kept us informed throughout the project when trades people would be coming by, and he was always quick to respond to any calls we made.
The quality of the trades people you employ is also remarkable. They clearly take pride in their skills and are satisfied only when the client is. The workers were always respectful of our home and our time.
We are very proud of our "new" home. Your company has given us a jewel of a kitchen and bathroom. We only wish we had other rooms for you to renovate! Thank you once again and all the best to you and your amazing trades people.
Yours truly
Mike Sainsbury and Steve Peace
Wednesday, April 28, 2004
Thursday, September 4, 2003
September 4, 2003
Mr. Michael Phillips Owner
Coordinated Kitchen & Bath
123 E. 1st Street North Vancouver, BC V7L 1B2
September 4, 2003
Dear Mr. Phillips,
You may recall that we recently engaged the services of your company in the remodeling of our kitchen and that this project was overseen by Michael Williams of your office. I am writing to express our deep satisfaction, not only with the final product, but also with the professionalism of your team.
In a world in which service is often overlooked and viewed as less than important, we were extremely impressed by the attention taken to detail and the emphasis placed on customer satisfaction. Mike is clearly in the right job. It is refreshing to work with someone who enjoys what he does and who, by extension, does it so well. Tom was also not only friendly and accommodating, but very professional in his approach, as were all members of your staff I would have no hesitation in recommending your firm to anyone, and in fact have already done so. I can only hope I have thrown a little business your
way!
Many thanks for a job well done.
Yours truly,
Liesel Gilson
cc: Michael Williams, Coordinated Kitchen & Bath
Coordinated Kitchen & Bath
123 E. 1st Street North Vancouver, BC V7L 1B2
September 4, 2003
Dear Mr. Phillips,
You may recall that we recently engaged the services of your company in the remodeling of our kitchen and that this project was overseen by Michael Williams of your office. I am writing to express our deep satisfaction, not only with the final product, but also with the professionalism of your team.
In a world in which service is often overlooked and viewed as less than important, we were extremely impressed by the attention taken to detail and the emphasis placed on customer satisfaction. Mike is clearly in the right job. It is refreshing to work with someone who enjoys what he does and who, by extension, does it so well. Tom was also not only friendly and accommodating, but very professional in his approach, as were all members of your staff I would have no hesitation in recommending your firm to anyone, and in fact have already done so. I can only hope I have thrown a little business your
way!
Many thanks for a job well done.
Yours truly,
Liesel Gilson
cc: Michael Williams, Coordinated Kitchen & Bath
Wednesday, April 30, 2003
April 30, 2003
April 30, 2003
Mr. and Mrs. Michael Phillips
Coordinated Kitchen and Baths
123 E. 1st St. N. Vancouver, B.C. V7L IB2
Dear Paula and Michael,
Since the completion of your renovation of our apartment in The Olympic we appreciate more than words can convey all of your most professional efforts. Paula, your talents with colour brought everything together and we have received many, many compliments.
The innovative design of the dining area ceiling light fixture is especially attractive as is the use of soffit lighting. Your treatment of the stairwell certainly enhances the area.
Your crew is the very best and all are so friendly and willing they deserve special thanks.
Thank you for all you have accomplished for us.
Most sincerely,
Shirley Foreman
Frank Berry
Mr. and Mrs. Michael Phillips
Coordinated Kitchen and Baths
123 E. 1st St. N. Vancouver, B.C. V7L IB2
Dear Paula and Michael,
Since the completion of your renovation of our apartment in The Olympic we appreciate more than words can convey all of your most professional efforts. Paula, your talents with colour brought everything together and we have received many, many compliments.
The innovative design of the dining area ceiling light fixture is especially attractive as is the use of soffit lighting. Your treatment of the stairwell certainly enhances the area.
Your crew is the very best and all are so friendly and willing they deserve special thanks.
Thank you for all you have accomplished for us.
Most sincerely,
Shirley Foreman
Frank Berry
Wednesday, February 12, 2003
FEB 12 2003
FEB 12 2003
Michael:
This email is actually overdue as it's been a few months since the last bathroom reno has been completed.
We just wanted you to know how very pleased we are with everything your Company has provided, from the design consultation through to the follow-up on the finished projects. At every step, we were dealt with unfailing politeness, professionalism and caring for our needs from everyone we dealt with.
This was especially true of the "trades" you engaged. Amazingly, each one of them seemed more friendly than the
last and were very attentive to our needs. In fact, I think our two little dogs miss seeing some of the guys which is
quite a testament in itself!
The quality of the work and of the recommended materials was first rate and continues to delight us every day. It's
the old story .....you get what you pay for and we are very pleased with the "value" we received.
We would be remiss in not singling-out Mike Williams for special recognition and thanks. We trust you appreciate what a "gem" you have in this young man, Michael. He demonstrates the rare ability to exhibit genuine caring for the customer while all the time, representing the best interests of your Company to the highest standards. We can quite honestly say that Mike W. made the professional difference that set our dealings with your Company far above
others with whom we have dealt. Thank-you Mike W!
In closing, too bad we don't have another bathroom or kitchen with which to continue the relationship! In any case ...many thanks, and please feel free to use this letter as a reference and recommendation in any way you see fit.
Ingrid and Colin Gour
Michael:
This email is actually overdue as it's been a few months since the last bathroom reno has been completed.
We just wanted you to know how very pleased we are with everything your Company has provided, from the design consultation through to the follow-up on the finished projects. At every step, we were dealt with unfailing politeness, professionalism and caring for our needs from everyone we dealt with.
This was especially true of the "trades" you engaged. Amazingly, each one of them seemed more friendly than the
last and were very attentive to our needs. In fact, I think our two little dogs miss seeing some of the guys which is
quite a testament in itself!
The quality of the work and of the recommended materials was first rate and continues to delight us every day. It's
the old story .....you get what you pay for and we are very pleased with the "value" we received.
We would be remiss in not singling-out Mike Williams for special recognition and thanks. We trust you appreciate what a "gem" you have in this young man, Michael. He demonstrates the rare ability to exhibit genuine caring for the customer while all the time, representing the best interests of your Company to the highest standards. We can quite honestly say that Mike W. made the professional difference that set our dealings with your Company far above
others with whom we have dealt. Thank-you Mike W!
In closing, too bad we don't have another bathroom or kitchen with which to continue the relationship! In any case ...many thanks, and please feel free to use this letter as a reference and recommendation in any way you see fit.
Ingrid and Colin Gour
Tuesday, December 4, 2001
December 4,2001
Coordinated Kitchen & Bath
123 East 1st Street North Vancouver, B.C. V7L 1B2
December 4,2001
Dear Michael and Paula:
We are writing to express our satisfaction with the recent bathroom renovation you did to our home. We were very impressed by every aspect of your work. Your initial quote was accurate; your trades people turned up on time, worked hard and well, and most importantly finished the job on time. Paula's design skills are obvious in the finished product -all the details such as paint and tile combinations have turned our bathroom into a soothing oasis.
Our thanks should also go to Liz and Mike at your store for helping us solve any little problems that arose.
We have no hesitation in recommending your work. We must save our last thanks for you Michael, for doing such a good job at coordinating the whole project.
Kind regards,
Lisa and Alec Mitchell
123 East 1st Street North Vancouver, B.C. V7L 1B2
December 4,2001
Dear Michael and Paula:
We are writing to express our satisfaction with the recent bathroom renovation you did to our home. We were very impressed by every aspect of your work. Your initial quote was accurate; your trades people turned up on time, worked hard and well, and most importantly finished the job on time. Paula's design skills are obvious in the finished product -all the details such as paint and tile combinations have turned our bathroom into a soothing oasis.
Our thanks should also go to Liz and Mike at your store for helping us solve any little problems that arose.
We have no hesitation in recommending your work. We must save our last thanks for you Michael, for doing such a good job at coordinating the whole project.
Kind regards,
Lisa and Alec Mitchell
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