FEB 12 2003
Michael:
This email is actually overdue as it's been a few months since the last bathroom reno has been completed.
We just wanted you to know how very pleased we are with everything your Company has provided, from the design consultation through to the follow-up on the finished projects. At every step, we were dealt with unfailing politeness, professionalism and caring for our needs from everyone we dealt with.
This was especially true of the "trades" you engaged. Amazingly, each one of them seemed more friendly than the
last and were very attentive to our needs. In fact, I think our two little dogs miss seeing some of the guys which is
quite a testament in itself!
The quality of the work and of the recommended materials was first rate and continues to delight us every day. It's
the old story .....you get what you pay for and we are very pleased with the "value" we received.
We would be remiss in not singling-out Mike Williams for special recognition and thanks. We trust you appreciate what a "gem" you have in this young man, Michael. He demonstrates the rare ability to exhibit genuine caring for the customer while all the time, representing the best interests of your Company to the highest standards. We can quite honestly say that Mike W. made the professional difference that set our dealings with your Company far above
others with whom we have dealt. Thank-you Mike W!
In closing, too bad we don't have another bathroom or kitchen with which to continue the relationship! In any case ...many thanks, and please feel free to use this letter as a reference and recommendation in any way you see fit.
Ingrid and Colin Gour
